Our shop restocks monthly and is open one week a month.
This way, you can purchase what is freshest, seasonal, and available.
After that week, the shop closes, and we typically ship within a week.
After we process your order and it leaves the apothecary, the transit time for the shipping you selected at checkout begins.

Refunds: All sales are final. As Mountain Song is a small, independent, one-woman business, each product is made by hand in small batches with care and intention. For this reason, I am unable to offer returns, refunds, or replacements on purchased items. I appreciate your understanding and support of small, artisan-crafted work.

Mountain Song Shipping Policy: Mountain Song is not responsible for lost, stolen, damaged, and/or tampered-with packages. We cannot replace lost or stolen items on orders. All shipping disputes will be handled through the carrier; a claim must be filed with the USPS.

Consider purchasing insurance with USPS to cover any damages that may occur in transit.

Thanks for your understanding,
Mary